Question 1

What's the minimum order?

Accepted Answer

Our standard minimum is 500 cups per style for full-color printing. Smaller keepsake or event runs can be quoted case by case — just ask.

Question 2

Is there a maximum order size?

Accepted Answer

No. We regularly produce runs into the tens and hundreds of thousands for franchises and chains.

Question 3

Can I order a sample before a bulk run?

Accepted Answer

Yes. We can provide a pre-production proof or sample so you can see and feel the actual cup before committing to the full quantity.

Question 4

Can I mix cup sizes or products in one order?

Accepted Answer

Yes. Combine sizes and items — cups, lids, straws, film — in one order to reach better volume pricing.

Question 5

Can I reorder later and match my last batch?

Accepted Answer

Yes. We keep your approved artwork, dielines, and specs on file so reorders come back identical, whether it's weeks or months later.

Question 6

Do you charge for mockups?

Accepted Answer

No. Mockups are free with unlimited revisions until you approve. We only charge once the design is locked and production begins.

Question 7

What artwork files do you need?

Accepted Answer

Vector files (AI, EPS, SVG, PDF) are ideal. No vector? Send a photo, screenshot, or PNG and our designers will rebuild it print-ready for free.

Question 8

I don't have a logo — can you help?

Accepted Answer

Yes. Our designers can build print-ready artwork from a reference, a rough idea, or an existing sign or menu.

Question 9

Can you match my brand (Pantone) colors?

Accepted Answer

Yes. We offer custom color matching, including Pantone references, so your cups match the rest of your branding.

Question 10

Can you print different designs across one order?

Accepted Answer

Yes. We can run multiple designs or seasonal variants in a single order — useful for limited drops and events.

Question 11

How many revisions do I get?

Accepted Answer

Unlimited, and always free, until you approve the mockup.

Question 12

How long does production take?

Accepted Answer

Typically 2–3 weeks from approved mockup. Timelines vary with quantity and season.

Question 13

Do you offer rush production?

Accepted Answer

Yes. Rush is available for firm deadlines — tell us your date and we'll confirm what's possible.

Question 14

Where do you ship?

Accepted Answer

Nationwide across the US. Ask us about international shipping if you're outside the country.

Question 15

How much is shipping?

Accepted Answer

Shipping is quoted with your order based on quantity, sizes, and destination.

Question 16

Can you ship to multiple locations?

Accepted Answer

Yes. Provide a distribution list and we'll split the shipment across your locations.

Question 17

Will these cups work on my sealing machine?

Accepted Answer

Yes — our cups and film are sized to standard 90mm and 95mm sealers. Tell us your machine model and we'll confirm compatibility before printing.

Question 18

What if my order arrives damaged or wrong?

Accepted Answer

We make it right. If items arrive defective or don't match your approved mockup, we remake or replace the affected units.

Question 19

How much do custom boba cups cost?

Accepted Answer

Pricing is by quote and depends on quantity, size, material, and decoration. Typical ranges are shown on each product page.

Question 20

Why don't you list exact prices?

Accepted Answer

Because the accurate number depends on your specific quantity, cup, and print. A quote gives you the real price, not a guess.

Question 21

What payment methods do you accept?

Accepted Answer

All major cards, and ACH or purchase orders for established businesses and chains.

Question 22

Do you offer a lowest-price guarantee?

Accepted Answer

Yes. If you have a comparable quote elsewhere, tell us — we aim to beat it.

Question 23

What cup materials are available?

Accepted Answer

Clear PET, frosted PP, and double-wall paper with compostable liner options. We'll recommend the best fit for your drinks.

Question 24

Is the printing durable?

Accepted Answer

Yes. It's a cured full-color wrap, not a sticker — it won't smear under condensation or peel in an ice bath.

Question 25

Do you have eco-friendly options?

Accepted Answer

Yes. Paper cups with PLA compostable liners, plus PLA and paper straws for shops with a sustainability position.

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