Call or Text us: (929) 605-4397 · Free 24-hour mockups on every custom order
Frequently Asked
FAQ
Everything about ordering, artwork, production, and care. Still have a question? Text us anytime.
Ordering
What’s the minimum order?
Our standard minimum is 500 cups per style for full-color printing. Smaller keepsake or event runs can be quoted case by case — just ask.
Is there a maximum order size?
No. We regularly produce runs into the tens and hundreds of thousands for franchises and chains.
Can I order a sample before a bulk run?
Yes. We can provide a pre-production proof or sample so you can see and feel the actual cup before committing to the full quantity.
Can I mix cup sizes or products in one order?
Yes. Combine sizes and items — cups, lids, straws, film — in one order to reach better volume pricing.
Can I reorder later and match my last batch?
Yes. We keep your approved artwork, dielines, and specs on file so reorders come back identical, whether it’s weeks or months later.
Design & artwork
Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. We only charge once the design is locked and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, PDF) are ideal. No vector? Send a photo, screenshot, or PNG and our designers will rebuild it print-ready for free.
I don’t have a logo — can you help?
Yes. Our designers can build print-ready artwork from a reference, a rough idea, or an existing sign or menu.
Can you match my brand (Pantone) colors?
Yes. We offer custom color matching, including Pantone references, so your cups match the rest of your branding.
Can you print different designs across one order?
Yes. We can run multiple designs or seasonal variants in a single order — useful for limited drops and events.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.
Production & shipping
How long does production take?
Typically 2–3 weeks from approved mockup. Timelines vary with quantity and season.
Do you offer rush production?
Yes. Rush is available for firm deadlines — tell us your date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the US. Ask us about international shipping if you’re outside the country.
How much is shipping?
Shipping is quoted with your order based on quantity, sizes, and destination.
Can you ship to multiple locations?
Yes. Provide a distribution list and we’ll split the shipment across your locations.
Will these cups work on my sealing machine?
Yes — our cups and film are sized to standard 90mm and 95mm sealers. Tell us your machine model and we’ll confirm compatibility before printing.
What if my order arrives damaged or wrong?
We make it right. If items arrive defective or don’t match your approved mockup, we remake or replace the affected units.
Pricing & payment
How much do custom boba cups cost?
Pricing is by quote and depends on quantity, size, material, and decoration. Typical ranges are shown on each product page.
Why don’t you list exact prices?
Because the accurate number depends on your specific quantity, cup, and print. A quote gives you the real price, not a guess.
What payment methods do you accept?
All major cards, and ACH or purchase orders for established businesses and chains.
Do you offer a lowest-price guarantee?
Yes. If you have a comparable quote elsewhere, tell us — we aim to beat it.
Product & care
What cup materials are available?
Clear PET, frosted PP, and double-wall paper with compostable liner options. We’ll recommend the best fit for your drinks.
Is the printing durable?
Yes. It’s a cured full-color wrap, not a sticker — it won’t smear under condensation or peel in an ice bath.
Do you have eco-friendly options?
Yes. Paper cups with PLA compostable liners, plus PLA and paper straws for shops with a sustainability position.
