Policy

Return Policy

All sales are final. Because every item is custom-printed and made to order to your approved artwork and specifications, we do not accept returns, refunds, or exchanges.

Our production guarantee

If your order arrives defective or does not match the mockup you approved, we will remake or replace the affected items at no cost to you. This is a production guarantee, not a return — contact us promptly with photos so we can make it right.

Why we work this way

The free-mockup approval step exists precisely so you can confirm every detail before production begins. Once you approve, we print to that exact specification, which is why custom items cannot be returned.

Questions? Email george@customizedbobacups.com or write to us at 7 Pennsylvania Plaza, Suite A22, New York, NY 10001.